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  1. Minecraft (Bedrock codebase)
  2. MCPE-114922

We're unable to connect to the Marketplace, Maybe check your Internet connection

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16.210.55 Beta
    • None
    • Unconfirmed
    • Xbox

      I'm having serious issues on Xbox logging in to the marketplace with my profile in the Minecraft Beta

      Error: "We're unable to connect to the Marketplace, Maybe check your Internet connection." Internet is fine. NAT is open.

      My son can login to the marketplace fine on our shared Xbox One X (the same console)

      When I try on my other Xbox, which is a Series X. I get the same issue.
      Internet and NAT are also fine on that console.

      I can still load my saved worlds and download them from the cloud save.

      I've tried uninstalling Minecraft and my save on the Series X and then reinstalling but still no luck.

      I'm at a loss as to what could be causing this.

      I can open the marketplace on bedrock on Windows 10 PC without an issue, so it's just happening on Xbox!

      I tried asking about this in various Minecraft community support forums and discord and I contacted Minecraft official support who said they can't do any remote troubleshooting?
      I'm a third level Windows engineer I'm happy to help facilitate any required remote access that may be needed to help me fix this issue. 

      I've been trying to find a solution for this issue for over a week now and I'm getting a bit frustrated.

            A55imilat0r Mark Szili
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              Created:
              Updated:
              Resolved: