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  1. Minecraft (Bedrock codebase)
  2. MCPE-114446

Game keeps crashing on Mojang load screen

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16.201 Hotfix
    • None
    • Unconfirmed
    • Windows

      So I recently bought Minecraft from the Microsoft Store and every time I open the game it immediately crashes on the Mojang load screen. So far the fixes I have tried are as follows: 

      • Resetting the app data
      • Reinstalling the Microsoft store
      • Updating graphical and processor drivers 
      • Change video settings to high performance
      • Using command line to reset certain options in Windows

      I have tried quite a few different options now and still nothing works. My computer can easily handle the game as I can run the Java version with no issues what so ever( Hardware summary: AMD Ryzen 2600x, Nvidia GTX 1070 Ti, 16GB RAM). I can't even get a refund for it which is annoying when I spent £20 on something I can't even play. Any help would be helpful. Thanks

            Pedro27 Liam
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              Updated:
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