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  1. Minecraft (Bedrock codebase)
  2. MCPE-100814

PS4 version stuck on loading screen. Deleted the game. Unable re-download.

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16.40 Hotfix
    • None
    • Unconfirmed
    • PlayStation

      Minecraft worked like a champ for years. Then last week it gets stuck on the red loading screen. After a dozen tries closing and launching the game, I kept getting the same results. 

      Online forum user recommended uninstalling and reinstalling. After I uninstalled I went to PS4 store to re-download and got the following message: “you are not able to purchase this product for the following reason(s): you have already purchased Minecraft: PlayStation4 Edition” This is true. However, I cannot find out where to download the game again. I've searched the store and this is all I get.

      I would greatly appreciate any help you can provide. Thank you.

            Incorbus Corey Tufts
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              Created:
              Updated:
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