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  1. Minecraft Launcher
  2. MCL-5782

InvalidCredentialsException with VPN

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.0.806 (Windows)
    • None
    • Windows 10 Pro 64x, Java 8u121
    • Unconfirmed

      The Twitter Support sent me to the Customer Support and they sent me here.

      I host my own VPN Server for my own personal use at OVH.
      But when connected to it i am unable to login with the Minecraft Launcher, account.mojang.com and minecraft.net.
      "Error! Unknown e-mail address or password."

      When I use my home internet (without VPN) it works.

      I have 3 IPs from OVH (in different subnets), i tried every one as VPN-exit. The IPs belongs to me since a long time (except the third) and are not blacklisted.
      The problem is persistent i tried it several times over the last months - with the old and the new launcher.

      On the same server runs a Minecraft server - he can verify the user logins without problem. Only client login is affected.

      This are my IPs:
      51.254.103.30
      149.202.2.211
      5.196.171.30 (i want to use this IP permanent as VPN exit)

      I don't know what my neighbours in the subnets are doing.
      Mojang either is blocking the whole subnets permanent or my neighbours are causing this "security bans" regularly.

      https://help.mojang.com/customer/en/portal/articles/781529
      "If your problem is not resolved after 24 hours, please contact customer support."
      Now i'm here

            Unassigned Unassigned
            MrKrabat Laurent S.
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              Created:
              Updated:
              Resolved: