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  1. Minecraft Launcher
  2. MCL-22728

launcher.dll: LoadErrorNotPresent (couldn't connect to the minecraft services)

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.3.462 (New Windows App)
    • None
    • Minecraft: Java Edition
      Windows 7
      Java 8 update 351 (64 bit)
    • Unconfirmed

      Minecraft Java Edition
      Windows 7
      Java 8 update 351 (64 bit)

      1. About a week ago, the game in the launcher switched to offline mode.
      I tried to reinstall it again:

      • completely uninstalled the game through the control panel and deleted the ".minecraft" directory
      • disable antivirus
      • went to the site minecraft.net, logged in with a Microsoft account and downloaded the installation file MinecraftInstaller.msi (Minecraft: Java & Bedrock Edition for PC) and launched it
      • when installing the installation game, the message "..launcher.dll: LoadErrorNotPresent" appeared
      • I have attached files to this paragraph of my message: launcher_log(1).txt and launcher.dll_LoadErrorNotPresent.jpg.

      2. After talking with technical support, I updated the drivers and software. They also suggested to me an alternative way to download the game https://www.minecraft.net/en-us/download/alternative.

      • completely uninstalled the game through the control panel and deleted the ".minecraft" directory
      • disable antivirus
      • downloaded the Minecraft.exe file for Win7 from https://www.minecraft.net/en-us/download/alternative
      • run this file
      • an authorization window appeared (2.1.jpg), and entered your Microsoft account details (2.2.jpg)
      • the launcher window appeared (2.3.jpg), but the game mode was "PLAY DEMO" and at the bottom there was a message "Oh no something went wrong, and we couldn't connect to the minecraft services"
      • I clicked "Try again" several times, but nothing changed
      • tried to run the demo version of the game, but the message "Sorry, unable to start Minecraft. Please check your configuration." (2.3.jpg)
      • I have attached files to this paragraph of my message: launcher_log(2).txt, launcher_cef_log(2).txt, 2.1.jpg, 2.2.jpg, 2.3.jpg.

        1. 2.1.jpg
          2.1.jpg
          346 kB
        2. 2.2.jpg
          2.2.jpg
          381 kB
        3. 2.3.jpg
          2.3.jpg
          564 kB
        4. launcher_cef_log(2).txt
          3 kB
        5. launcher_log(1).txt
          4 kB
        6. launcher_log(2).zip
          1.59 MB
        7. launcher.dll_LoadErrorNotPresent.jpg
          launcher.dll_LoadErrorNotPresent.jpg
          39 kB
        8. TLS.png
          TLS.png
          126 kB

            Unassigned Unassigned
            BigTiger8607 BigTiger8607
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              Created:
              Updated:
              Resolved: