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  1. Minecraft Launcher
  2. MCL-22278

Minecraft for windows install failure

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.3.377 (Windows)
    • Minecraft Launcher
    • windows 10 home version 1909 build 18363.1556
    • Unconfirmed

      trying to install minecraft for windows, upon clicking install and following through past file allocation option, button turns to play but is unclickable and greyed out. Launcher logs read as follows:

      [Info: 2022-08-25 20:07:46.0082700: ControllerInterface.cpp(106)] Running method setStore
      [Info: 2022-08-25 20:07:46.4469384: ControllerInterface.cpp(106)] Running method setStore
      [Info: 2022-08-25 20:07:48.5701516: ControllerInterface.cpp(106)] Running method installProduct
      [Info: 2022-08-25 20:07:49.4210025: WinStoreInstaller_gamecore.cpp(367)] No App Install found or Package found for [Microsoft.MinecraftUWP_8wekyb3d8bbwe]
      [Info: 2022-08-25 20:07:49.4222865: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.downloads");
      [Info: 2022-08-25 20:07:49.4487369: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.gameInstances");
      [Info: 2022-08-25 20:07:49.4827053: WinStoreInstaller_gamecore.cpp(367)] No App Install found or Package found for [Microsoft.MinecraftUWP_8wekyb3d8bbwe]
      [Info: 2022-08-25 20:07:49.4912741: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.gameInstances");
      [Info: 2022-08-25 20:07:49.9395743: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.productInfo");
      [Info: 2022-08-25 20:07:49.9585690: ProductInstance.cpp(86)] Allow remote update check, no entry found [bedrock-retail-Uwp]
      [Info: 2022-08-25 20:07:50.0051348: WinStoreInstaller_gamecore.cpp(367)] No App Install found or Package found for [Microsoft.MinecraftUWP_8wekyb3d8bbwe]
      [Info: 2022-08-25 20:07:50.0250329: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.gameInstances");
      [Info: 2022-08-25 20:07:50.0961529: LauncherAppRenderer.cpp(289)] MCLauncher.triggerUpdateEvent("coreEvent.productInfo");
      [Info: 2022-08-25 20:07:54.8583139: UserIdentity.cpp(970)] Current token [with-refresh:false] - [notnull]

      have tried deleting relevant folders, using WSReset, rebooting machine. This is on a fresh install of windows 10 with all updates offered done. 

            Unassigned Unassigned
            AlishaStevenson1 AlishaStevenson1
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              Created:
              Updated:
              Resolved: