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Bug
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Resolution: Duplicate
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None
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2.2.12147 (Mac)
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macOS 11.6.4 (Build 20G417)
arm64e
Mac mini (M1, 2020) 16GB
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Unconfirmed
I have to log in every time the launcher is shown. I normally log in with a Microsoft account. The red error message 'Sorry! We were unable to get your account information. Please restart your launcher.' appears briefly. If I press Command-Q to quit and restart, the launcher freezes and has to be force-quitted. Here is a crash dump summary when that happens. I deleted my ~/Library/Application Support/minecraft folder, created a new user profile and redownloaded Minecraft Launcher, signed in. Problem still occurs on multiple sign-ins. Only noticed this problem for last 7 days.
Once logged in the game works as normal including lan/server play. Once the game is closed and the launcher is opened again, I have to log in again.
I have found a workaround.
- Open the launcher
- Press Microsoft Login
- Log in with Microsoft account
- Launch game
- Quit game
- Open the launcher again
- Press Microsoft login
- DO NOT ENTER A USERNAME. Instead, press the Back button (grey; adjacent to green Next button)
- Minecraft launcher loads, SIGNED IN and READY TO PLAY
Clearly a caching issue, though after creating a new profile and re-downloading launcher it must be a bug rather than a file problem my end.
About window says: Minecraft Launcher version 1125 (1). 'Affected versions' number is not listed anywhere in the software.
Launcher Downloaded today 4th April 2022 from https://launcher.mojang.com/download/Minecraft.dmg
Date/Time: 2022-04-04 21:04:24.393 +1000
End time: 2022-04-04 21:04:24.404 +1000
OS Version: macOS 11.6.4 (Build 20G417)
Architecture: arm64e
Report Version: 32
Data Source: Stackshots
Shared Cache: 331F452F-2BAE-3A64-AD52-0029F44B1379 slid base address 0x186e54000, slide 0x6e54000
Shared Cache: E45F54A1-EAA4-3321-ADBF-BA15B120A5AE slid base address 0x7fff200a0000, slide 0xa0000
Command: launcher
Path: /Applications/Minecraft.app/Contents/MacOS/launcher
Identifier: com.mojang.minecraftlauncher
Version: 1125 (1)
PID: 24931
Time Since Fork: 42s
Event: hang
Duration: 0.01s
Steps: 1 (100ms sampling interval)
Hardware model: Macmini9,1
Active cpus: 8
Time Awake Since Boot: 48102s
Time Since Wake: n/a (machine hasn't slept)
Fan speed: 1696 rpm
- duplicates
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MCL-21209 "Sorry! We were unable to get your account information" error presenting after trying to login
- Resolved