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  1. Minecraft Launcher
  2. MCL-21224

MACOS Won't remember microsoft login; Freezes on quit; can bypass sign in request

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.2.12147 (Mac)
    • Minecraft Launcher
    • macOS 11.6.4 (Build 20G417)
      arm64e
      Mac mini (M1, 2020) 16GB
    • Unconfirmed

      I have to log in every time the launcher is shown. I normally log in with a Microsoft account. The red error message 'Sorry! We were unable to get your account information. Please restart your launcher.' appears briefly. If I press Command-Q to quit and restart, the launcher freezes and has to be force-quitted. Here is a crash dump summary when that happens. I deleted my ~/Library/Application Support/minecraft folder, created a new user profile and redownloaded Minecraft Launcher, signed in. Problem still occurs on multiple sign-ins. Only noticed this problem for last 7 days.

      Once logged in the game works as normal including lan/server play. Once the game is closed and the launcher is opened again, I have to log in again.

      I have found a workaround.

      1. Open the launcher
      2. Press Microsoft Login
      3. Log in with Microsoft account
      4. Launch game
      5. Quit game
      6. Open the launcher again
      7. Press Microsoft login
      8. DO NOT ENTER A USERNAME. Instead, press the Back button (grey; adjacent to green Next button)
      9. Minecraft launcher loads, SIGNED IN and READY TO PLAY

      Clearly a caching issue, though after creating a new profile and re-downloading launcher it must be a bug rather than a file problem my end.

       

      About window says: Minecraft Launcher version 1125 (1). 'Affected versions' number is not listed anywhere in the software.

      Launcher Downloaded today 4th April 2022 from https://launcher.mojang.com/download/Minecraft.dmg

      Date/Time:        2022-04-04 21:04:24.393 +1000
      End time:         2022-04-04 21:04:24.404 +1000
      OS Version:       macOS 11.6.4 (Build 20G417)
      Architecture:     arm64e
      Report Version:   32

      Data Source:      Stackshots
      Shared Cache:     331F452F-2BAE-3A64-AD52-0029F44B1379 slid base address 0x186e54000, slide 0x6e54000
      Shared Cache:     E45F54A1-EAA4-3321-ADBF-BA15B120A5AE slid base address 0x7fff200a0000, slide 0xa0000

      Command:          launcher
      Path:             /Applications/Minecraft.app/Contents/MacOS/launcher
      Identifier:       com.mojang.minecraftlauncher
      Version:          1125 (1)
      PID:              24931
      Time Since Fork:  42s

      Event:            hang
      Duration:         0.01s
      Steps:            1 (100ms sampling interval)

      Hardware model:   Macmini9,1
      Active cpus:      8

      Time Awake Since Boot: 48102s
      Time Since Wake:  n/a (machine hasn't slept)

      Fan speed:        1696 rpm

            Unassigned Unassigned
            frumbert tim
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              Created:
              Updated:
              Resolved: