Uploaded image for project: 'Minecraft Launcher'
  1. Minecraft Launcher
  2. MCL-20295

Downloading previously purchased launcher

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.2.7265 (Windows)
    • Java Edition Versions
    • Previously purchased Java version on a Windows OS after migrating to Microsoft account
    • Unconfirmed

      My son just got a new Windows laptop. I tried to install the Java version of Minecraft. We purchased Minecraft years ago. I was not permitted to download the program until I migrated his account to Microsoft. I did that. If I access Minecraft on his old laptop using the migrated accounu, everything works fine.

      Back to the new laptop. I go to Mojang.com and follow the instructions for downloading if you've already purchased. I select the computer version and then Java version. The launcher downloads. When I try to open the file to install the launcher I get a dialogue box with the following message: "Check your Account Minecraft Launcher is currently not available in your account." Error code: 0x803F8001.

      I have googled this message and completed the 8 most common fixes. Nothing has worked. I believe the problem may be that when we purchased Minecraft years ago, it had nothing to do with the Microsoft Store. That's why it isn't in there! I don't know what to do. I am going on hour 5 here. This is ridiculous.

            Unassigned Unassigned
            Brouillette Sherri
            Votes:
            3 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: