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  1. Minecraft Launcher
  2. MCL-18214

Minecraft launcher does not work ("Sorry, something went terribly wrong and you probably encountered a bug")

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: 2.2.2040 (macOS - 10.9 only), 2.2.3106 (Windows), 2.2.3105 (Mac), 2.2.3103 (Linux), 2.2.3125 (Windows), 2.2.3124 (Mac), 2.2.3123 (Linux), 2.2.3201 (Windows), 2.2.3202 (Mac), 2.2.3200 (Linux), 2.2.3554 (Linux), 2.2.3555 (Windows), 2.2.3557 (Mac)
    • Component/s: Minecraft Launcher
    • Labels:
      None
    • Confirmation Status:
      Confirmed
    • ADO:
      1

      Description

      Possible Workaround

      A workaround that has worked for many users is to restart your device fully and then load up the launcher again.

      When I open the Minecraft Launcher, it says: "Sorry, something went terribly wrong and you encountered a bug. Please file a report here."

      Launcher log

      The relevant parts of the launcher log appear to be:

      [Info: 2021-06-15 23:10:45.4681967: NetQueue.cpp(157)] NetQueue: Setting up.
      [Info: 2021-06-15 23:10:45.4705416: NetQueue.cpp(575)] NetQueue: worker thread started.
      [Info: 2021-06-15 23:10:45.4708901: mainWindows.cpp(80)] Running launcher bootstrap (version 1000)
      [Error: 2021-06-15 23:10:45.6018538: Settings.cpp(40)] Failed to determine configuration file size: The system cannot find the file specified.
      
      [Info: 2021-06-15 23:10:45.6142503: NetQueue.cpp(157)] NetQueue: Setting up.
      [Info: 2021-06-15 23:10:45.6196282: NetQueue.cpp(575)] NetQueue: worker thread started.
      [Error: 2021-06-15 23:10:45.6739686: Settings.cpp(40)] Failed to determine configuration file size: The system cannot find the file specified.
      
      [...]
      
      [Info: 2021-06-15 23:10:45.8352620: LauncherConfiguration.cpp(261)] Error opening: ...\Minecraft Launcher\game\.version, Error message: no such file or directory
      
      [...]
      
      [Info: 2021-06-15 23:11:02.0400887: GameVersionManager.cpp(205)] Couldn't read local cache of the Mojang versions manifest: generic:2
      [Error: 2021-06-15 23:11:02.0402898: GameVersionManager.cpp(242)] Can't read directory %USERPROFILE%\AppData\Roaming\.minecraft\versions: The system cannot find the path specified.
      
      [...]
      
      [Info: 2021-06-15 23:11:18.3399096: client_handler.cpp(220)] Handling PostTelemetryEvent message
      [Error: 2021-06-15 23:11:18.6300029: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
      [Error: 2021-06-15 23:11:21.3558487: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
      [Info: 2021-06-15 23:11:22.6940394: client_handler.cpp(220)] Handling PostTelemetryEvent message
      [Error: 2021-06-15 23:11:23.7675184: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
      [Info: 2021-06-15 23:11:23.8324183: client_handler.cpp(220)] Handling PostTelemetryEvent message
      [Info: 2021-06-15 23:11:25.3047183: client_handler.cpp(220)] Handling PostTelemetryEvent message
      [Error: 2021-06-15 23:11:26.4837235: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
      [Info: 2021-06-15 23:11:26.5477246: client_handler.cpp(220)] Handling PostTelemetryEvent message
      [Error: 2021-06-15 23:11:27.6509686: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
      

      Full launcher_log.txt is attached.

        Attachments

        1. 2021-06-19.png
          2021-06-19.png
          56 kB
        2. 2021-07-21 13_05_09-Window.png
          2021-07-21 13_05_09-Window.png
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        3. bug.PNG
          bug.PNG
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        4. glxinfo.txt
          59 kB
        5. image-2021-06-22-22-16-29-536.png
          image-2021-06-22-22-16-29-536.png
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        6. image-2021-06-22-22-20-14-052.png
          image-2021-06-22-22-20-14-052.png
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        7. IMG_5593.jpeg
          IMG_5593.jpeg
          2.30 MB
        8. launcher_cef_log.txt
          0.9 kB
        9. launcher_error.jpg
          launcher_error.jpg
          52 kB
        10. launcher_log.txt
          103 kB
        11. launcher_log-1.txt
          5 kB
        12. launcher_log-2.txt
          5 kB
        13. launcher_log-3.txt
          5 kB
        14. launcher_log-4.txt
          92 kB
        15. mcproblem1.PNG
          mcproblem1.PNG
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        16. mcproblem2.png
          mcproblem2.png
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        17. mcproblem3.png
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        18. screenshot-1.png
          screenshot-1.png
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        19. Untitled.png
          Untitled.png
          702 kB
        20. versions.png
          versions.png
          17 kB
        21. windows11.png
          windows11.png
          214 kB

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              Assignee:
              Unassigned Unassigned
              Reporter:
              3x1screech Matt Alvarez
              Votes:
              64 Vote for this issue
              Watchers:
              43 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                CHK: