Uploaded image for project: 'Minecraft Launcher'
  1. Minecraft Launcher
  2. MCL-14369

"Sorry, unable to start Minecraft. Please check your configurations" and some/all versions missing in the launcher

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    Details

    • Type: Bug
    • Status: Reopened
    • Resolution: Unresolved
    • Affects Version/s: 2.1.15376, 2.1.15629, 2.1.16101, 2.1.16102, 2.1.17313, 2.1.17314, 2.1.17315, 2.1.17415, 2.1.17416, 2.1.17417
    • Fix Version/s: None
    • Component/s: Java Edition Versions
    • Labels:
      None
    • Confirmation Status:
      Community Consensus

      Description

      Moderator Note

      This issue may be being caused due to faulty cloudfront servers. It's possible that this issue can be resolved by switching DNS servers. If you can't do this or you still have issue after doing so, please visit Community Support.

      Please only add a comment here if you have information that could potentially be helpful to solving this issue - if you just want to say "Happens to me too", please instead just click the "Vote for this issue" button on the right.

      Certain users are unable to play the game at all, with the error message "Sorry, unable to start Minecraft. Please check your configurations" showing up. Other users are reporting that certain versions are missing that should clearly be available. These are connected because asking the latter user to completely reinstall the game results in the error message of the former.

      Three logs are attached, all provided by users who experienced this issue and came to the technical support channel.

      Here are a few lines that stick out:

      [Error: 2020-09-13 17:32:40.9767980: GameVersionManager.cpp(71)] Can't read directory ...\.minecraft\versions: The system cannot find the path specified.
      
      [Error: 2020-09-13 18:35:46.7534825: LauncherController.cpp(549)] Failed to download configuration: Invalid version type
      
      [Error: 2020-09-13 18:34:50.7568779: NetQueue.cpp(471)] NetQueue: No ip address available. Error code 28, Host: launchermeta.mojang.com
      

        Attachments

        1. 1.16.3 missing.png
          1.16.3 missing.png
          372 kB
        2. Captura de Pantalla 2020-08-30 a la(s) 10.34.06 a. m..png
          Captura de Pantalla 2020-08-30 a la(s) 10.34.06 a. m..png
          159 kB
        3. Captura de Pantalla 2020-09-01 a la(s) 12.26.14 p. m..png
          Captura de Pantalla 2020-09-01 a la(s) 12.26.14 p. m..png
          1.41 MB
        4. error.JPG
          error.JPG
          41 kB
        5. image-2020-09-13-16-46-15-987.png
          image-2020-09-13-16-46-15-987.png
          0.3 kB
        6. launcher_log (1).txt
          5 kB
        7. launcher_log (2).txt
          246 kB
        8. launcher_log (3).txt
          246 kB
        9. parametrs.JPG
          parametrs.JPG
          11 kB

          Issue Links

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              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              icespooker Nikodem Biegański
              Votes:
              35 Vote for this issue
              Watchers:
              18 Start watching this issue

                Dates

                Created:
                Updated:
                CHK: