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  1. Minecraft Launcher
  2. MCL-11579

Game will not launch

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    Description

      We purchased the online game yesterday and have not been able to play it.  From the Play screen, it will try to launch, but then comes back with reporting: An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.

      I have read through some of the comments and deleted the game and deleted java; and reinstalled each.  Still the same problem.

      I have attached our log files from today.

       

      Attachments

        1. 2019-07-22-1.log.zip
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        2. 2019-07-23-1.log.gz
          0.1 kB
        3. 2019-07-23-2.log.gz
          0.2 kB
        4. 2019-07-23-3.log.gz
          0.2 kB

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            Unassigned Unassigned
            julie_chesser Julie Chesser
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            Dates

              Created:
              Updated:
              Resolved: