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  1. Minecraft Launcher
  2. MCL-11510

Launcher is in offline mode even though computer is connected to the internet

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Details

    • Bug
    • Status: Reopened
    • Resolution: Unresolved
    • 2.1.5815-2.1.5819, 2.1.5963-2.1.5969 (Stable), 1.6.93 (legacy), 2.1.15167, 2.1.15168, 2.1.15629, 2.1.15850, 2.1.15851, 2.1.15852, 2.1.16100, 2.1.16101, 2.1.16102, 2.1.17314, 2.1.17315, 2.1.17417, 2.1.17628, 2.1.17784 (Windows), 2.2.327, 2.2.629 (macOS), 2.2.627 (Windows), 2.2.743 (Windows), 2.2.911 (Windows), 2.2.1164 (Windows), 2.2.1259 (Windows), 2.2.1432 (macOS), 2.2.1431 (Windows), 2.2.1768 (Windows), 2.2.2040 (macOS - 10.9 only), 2.2.2311 (Windows), 2.2.2313 (Linux), 2.2.2530 (Mac), 2.2.2806 (Windows), 2.2.3201 (Windows), 2.2.3202 (Mac), 2.2.3965 (Windows), 2.2.5519 (Windows), 2.3.136 (Windows), 2.3.136 (New Windows App), 2.3.173 (New Windows App), 2.3.173 (Windows)
    • None
    • None
    • None
    • Windows 10
    • Community Consensus
    • 682547

    Description

      Mod Notice

      This issue might or might not be caused by incompatible software, please try whether removing any potential incompatible software fixes the issue.

      If you have this issue, please check whether you have installed any incompatible software installed on your computer. If there is, uninstall it. If there isn't, please contact đź’¬ Community Support. Please don't post comments here if you don't have any new insights to share, this is not a support forum.

      Please check MCL-5546 for detailed instructions on how to properly uninstall incompatible software.

      My launcher seems to be running in offline mode although i have internet connection.

      I tried to reconnect using the button on the top left corner next to the "No Connection" but it stays the same

      Attachments

        1. 2020-07-14 (1).png
          2020-07-14 (1).png
          758 kB
        2. launcher_cef_log.txt
          0.6 kB
        3. launcher_log.txt
          47 kB
        4. launcher_log.txt
          36 kB
        5. launcher_log.txt
          22 kB
        6. launcher_log.txt
          12 kB
        7. launcher_log.txt
          11 kB
        8. launcher_log.txt
          1.97 MB
        9. launcher_log.txt
          11 kB
        10. launcher_log-1.txt
          9 kB
        11. launcher_log-10.txt
          72 kB
        12. launcher_log-11.txt
          72 kB
        13. launcher_log-12.txt
          386 kB
        14. launcher_log-2.txt
          9 kB
        15. launcher_log-3.txt
          70 kB
        16. launcher_log-4.txt
          70 kB
        17. launcher_log-5.txt
          87 kB
        18. launcher_log-6.txt
          71 kB
        19. launcher_log-7.txt
          80 kB
        20. launcher_log-8.txt
          69 kB
        21. launcher_log-9.txt
          38 kB
        22. launcher.png
          launcher.png
          761 kB
        23. mc connection issue.png
          mc connection issue.png
          688 kB
        24. PROBLEM.PNG
          PROBLEM.PNG
          1.42 MB
        25. Screenshot (7).png
          Screenshot (7).png
          962 kB
        26. Screenshot 2021-01-25 074242.png
          Screenshot 2021-01-25 074242.png
          845 kB
        27. Source of Fix.png
          Source of Fix.png
          5 kB
        28. vir_launcher_log.txt
          386 kB

        Issue Links

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            People

              Unassigned Unassigned
              FlipCats Benedicto B
              Votes:
              51 Vote for this issue
              Watchers:
              40 Start watching this issue

              Dates

                Created:
                Updated:
                CHK: