Uploaded image for project: 'Minecraft Launcher'
  1. Minecraft Launcher
  2. MCL-11510

Launcher is in offline mode even though computer is connected to the internet

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Details

    • Bug
    • Resolution: Fixed
    • 2.1.5815-2.1.5819, 2.1.5963-2.1.5969 (Stable), 1.6.93 (legacy), 2.1.15167, 2.1.15168, 2.1.15629, 2.1.15850, 2.1.15851, 2.1.15852, 2.1.16100, 2.1.16101, 2.1.16102, 2.1.17314, 2.1.17315, 2.1.17417, 2.1.17628, 2.1.17784 (Windows), 2.2.327, 2.2.629 (macOS), 2.2.627 (Windows), 2.2.743 (Windows), 2.2.911 (Windows), 2.2.1164 (Windows), 2.2.1259 (Windows), 2.2.1432 (macOS), 2.2.1431 (Windows), 2.2.1768 (Windows), 2.2.2040 (macOS - 10.9 only), 2.2.2311 (Windows), 2.2.2313 (Linux), 2.2.2530 (Mac), 2.2.2806 (Windows), 2.2.3201 (Windows), 2.2.3202 (Mac), 2.2.3965 (Windows), 2.2.5519 (Windows), 2.3.136 (Windows), 2.3.136 (New Windows App), 2.3.173 (New Windows App), 2.3.173 (Windows), 2.3.228 (Windows), 2.3.228 (New Windows App), 2.3.240 (New Windows App), 2.3.240 (Mac), 2.3.240 (Windows), 2.3.280 (Windows), 2.3.280 (New Windows App)
    • None
    • None
    • Windows 10
    • Community Consensus
    • 682547

    Description

      Mod Notice

      This issue might or might not be caused by incompatible software, please try whether removing any potential incompatible software fixes the issue.

      If you have this issue, please check whether you have installed any incompatible software installed on your computer. If there is, uninstall it. If there isn't, please contact đź’¬ Community Support. Please don't post comments here if you don't have any new insights to share, this is not a support forum.

      Please check MCL-5546 for detailed instructions on how to properly uninstall incompatible software.

      My launcher seems to be running in offline mode although i have internet connection.

      I tried to reconnect using the button on the top left corner next to the "No Connection" but it stays the same

      Attachments

        1. 1.PNG
          1.PNG
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        2. 2.PNG
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        3. 2020-07-14 (1).png
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        5. 4.PNG
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        6. 5.PNG
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        7. 6.PNG
          6.PNG
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        8. Account_image_at_top_left.png
          Account_image_at_top_left.png
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        9. Account_Selection_Screen.png
          Account_Selection_Screen.png
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        10. image-2022-06-26-12-48-27-473.png
          image-2022-06-26-12-48-27-473.png
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        11. image-2022-06-26-12-51-48-263.png
          image-2022-06-26-12-51-48-263.png
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        12. launcher_cef_log.txt
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        13. launcher_log.txt
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        14. launcher_log.txt
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        15. launcher_log.txt
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        16. launcher_log.txt
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        17. launcher_log.txt
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        18. launcher_log.txt
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        19. launcher_log.txt
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        20. Launcher_log.txt
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        21. launcher_log (joshdtate).txt
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        22. launcher_log-1.txt
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        23. launcher_log-10.txt
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        24. launcher_log-11.txt
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        25. launcher_log-12.txt
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        26. launcher_log-13.txt
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        27. launcher_log-14.txt
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        28. launcher_log-15.txt
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        29. launcher_log-2.txt
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        30. launcher_log-3.txt
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        31. launcher_log-4.txt
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        32. launcher_log-5.txt
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        33. launcher_log-6.txt
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        34. launcher_log-7.txt
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        35. launcher_log-8.txt
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        36. launcher_log-9.txt
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        37. launcher.png
          launcher.png
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        38. mc connection issue.png
          mc connection issue.png
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        39. PROBLEM.PNG
          PROBLEM.PNG
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        40. Screenshot_2.png
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        41. Screenshot_3.png
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        42. Screenshot_4.png
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        44. Screenshot_6.png
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        45. Screenshot_7.png
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        46. Screenshot (6)_LI.jpg
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        47. Screenshot (7).png
          Screenshot (7).png
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        48. Screenshot 2021-01-25 074242.png
          Screenshot 2021-01-25 074242.png
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        49. Source of Fix.png
          Source of Fix.png
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        50. ss001 - CurrPorts.jpg
          ss001 - CurrPorts.jpg
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        51. ss001 - Minecraft Launcher.jpg
          ss001 - Minecraft Launcher.jpg
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        52. ss002 - CurrPorts.jpg
          ss002 - CurrPorts.jpg
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        53. ss003 - CurrPorts.jpg
          ss003 - CurrPorts.jpg
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        54. ss004 - CurrPorts.jpg
          ss004 - CurrPorts.jpg
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        55. ss005 - Windows Defender Firewall with Advanced Security.jpg
          ss005 - Windows Defender Firewall with Advanced Security.jpg
          212 kB
        56. vir_launcher_log.txt
          386 kB

        Issue Links

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            People

              Unassigned Unassigned
              FlipCats Benedicto B
              Votes:
              57 Vote for this issue
              Watchers:
              42 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:
                CHK: