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  1. Minecraft: Earth
  2. MCE-1933

Full or partial black screen when starting app on smartphones with large screens

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: 0.15.0, 0.16.0, 0.17.0, 0.17.1, 0.18.0, 0.19.0, 0.20.0, 0.21.0, 0.22.0, 0.23.0, 0.24.0
    • Fix Version/s: None
    • Confirmation Status:
      Community Consensus
    • Platform:
      iOS
    • ADO:
      377197

      Description

      This only affects 0.16.0+, not 0.15.0

      What: Full or partial black screen

      Where: All parts of the app

      When: After updating to R16/0.16.0 (April 14, 2020 update) AND "zoomed" mode is enabled on the iPhone.

      On devices: iPhone X Max, iPhone XS Max, iPhone 11 Pro Max, Samsung galaxy A50

       

      Workaround - iOS
      1. Go to Settings > Display and Brightness
      2. Scroll down to the bottom of the page and select the submenu item: Screen zoom
      3. On the Screen zoom page, select "Standard"
      4. Confirm your choice by selecting "Set" in the top right corner
      5. Confirm again by selecting "Use standard"
      6. Your iPhone's screen will go black for a second and then return in Standard state.
      7. Navigate to your home screen and start Minecraft Earth.

      Arnold Costales

       

      Good luck!

      More info

      There is a high probability, that the issue seems to be tied specifically to the Max-editions iPhones and generally large display phones. iPhones mostly, but 1 Android have also been reported by a commenter to have the issue.

      I noticed there were similiar issues reported early in MCEs development, but a workaround to restart the app does not fix this issue, which leads me to think it is a separate one, but with similar effect.

      Detailed description and scenarios

      After updating the app to R16 (April 14, 2020 update) and re-entering MCE, the UI flicked inclreadingly intensely until it was completely black. Then all I got was a black screen. Upon further investigation, I can interact with UI elements, and hear sound, so it is like there is a black overlay on top of Minecraft Earth, however! and this is what separates this issue from previous ones: This issue persist through an app reinstall.

      I was able to get some of the UI back tempoarily by guessing the location of the challange menu. I then scrolled further down and the screen got black again. When I closed the menu, some of MCE's tapapple area was visible, but upon restarting the app, everything was black again.

      I included screenshots to show what this black overlay looks like.

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              Reporter:
              Rahsna Rahsna Asurac
              Votes:
              8 Vote for this issue
              Watchers:
              4 Start watching this issue

                Dates

                Created:
                Updated: