Uploaded image for project: 'Minecraft Dungeons'
  1. Minecraft Dungeons
  2. MCD-6002

Can't upload or download character on Switch, "The software was closed because an error occurred"

    XMLWordPrintable

Details

    • Bug
    • Status: Resolved
    • Resolution: Fixed
    • 1.9.1.0
    • 1.9.3.0
    • None
    • Nintendo Switch
    • Confirmed
    • 538064

    Description

      I have Minecraft Dungeons on both Xbox Series X as well as Nintendo Switch. I am able to upload and download characters on Xbox, but when I attempt to do the same thing on Switch, the game crashes and I get the error: The software was closed because an error occurred.

      I tried using both my Microsoft accounts and on multiple Switches. I tried redownloading the software, restarting the Switch, and deleting my save data. None of which changed anything. Checking for corrupted data resulted in no corruption found.

      I was able to upload my save data when the update first came out. It has been causing this error ever since.

      I will be leaving on a trip soon and was hoping to take my saves with me on the go. Any help you can provide would be greatly appreciated!

      Attachments

        1. IMG_1693.MOV
          9.56 MB
          Marie Mills

        Issue Links

          Activity

            People

              tuv0k Marie Mills
              Votes:
              8 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: