So far, over the past week, my best friend has had 2 characters disappear...a level 5 and now a level 25 (which he is not happy about).    I just had my character vanish from my character selection list.  It's very upsetting.   What is going on because from the looks of Google, we are not the only ones experiencing this.   We are both playing on Windows 10.   

This is a serious bug that needs to be looked at and fixed.   Thank you for your assistance.