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  1. Minecraft Dungeons
  2. MCD-1230

Some users receive "Unable to verify game ownership" error message when trying to start the game

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: 1.1.1.0, 1.1.2.0, 1.3.2.0
    • Fix Version/s: None
    • Labels:
      None
    • Dungeons Platform:
      Windows
    • Confirmation Status:
      Community Consensus
    • ADO:
      360002

      Description

      Moderator Note

      Please note that currently, an internet connection is required to start the game.

      The moderator team is also aware of an issue regarding family play users receiving this issue.

      If neither point applies to you, please ensure that, if you are using a Gamepass subscription that the subscription is up-to-date and that you are using the correct Microsoft Account on your device, please also ensure the correct account is used if you are not playing the game via Gamepass.

      Please, as always, keep the comments productive - only leave a comment if you think you have information that could help to solve the issue.

      I'm starting the game via Gamepass and as soon as the titlescreen comes, I must press a button and then a window pops up and tells me the game can't verify if I do own the game on my Xbox account or not, and that I must connect to internet, which I am.

      I linked a screencapture that's written in french, because my account's on a french computer.

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              Reporter:
              Skullz Loeiz Legrand
              Votes:
              44 Vote for this issue
              Watchers:
              34 Start watching this issue

                Dates

                Created:
                Updated: