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Bug
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Resolution: Fixed
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None
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1.1.1.0, 1.1.2.0, 1.2.0.0, 1.3.2.0, 1.4.3.0, 1.4.6.0, 1.5.0.0, 1.6.0.0, 1.7.2.0, 1.7.3.0, 1.8.1.0, 1.8.0.0, 1.8.4.0 (Xbox, PlayStation), 1.8.6.0 (Windows), 1.9.1.0, 1.8.8.0, 1.9.3.0, 1.10.1.0, 1.10.2.0, 1.10.3.0 Hotfix, 1.11.1.0
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Multiple
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Community Consensus
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361860, 361750
This issue may be caused by third party anti-ransomware software.
Note that it is not the only possible cause - crashes can also reset the progress (see MCD-1205), so does Windows usernames that contain special characters (MCD-101). Always use the pause menu to properly quit the game.
Data corruption may occur on its own too, so creating backups is highly recommended.
See this comment by Raybeano99 for more details on this.
Version 1.8.8.0, released on May 5th 2021, introduced the feature of cloud saves. Please make sure to use this feature in order to avoid this issue.
Cloud saves can be accessed by opening the character selection and either clicking "Upload Hero" when an existing hero is selected, or "Download Hero" when an empty space is selected.
For some users, the game progress occasionally resets after restarting Minecraft: Dungeons.
- is duplicated by
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MCD-1266 Minecraft Dungeons Report Reset
- Resolved
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MCD-1273 hello, this morning I was playing miecraft dungeons I passed all the missions except the one of the final boss, today in the afternoon I came back and I no longer had my hero
- Resolved
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MCD-1358 Account lost all levels and items on PC MCD Hero Edition
- Resolved
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MCD-1497 You have deleted my character Which really sucks.
- Resolved
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MCD-1508 Character Missing
- Resolved
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MCD-1512 lost everything
- Resolved
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MCD-1590 My progress is gone, save resetted itself overnight.
- Resolved
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MCD-1635 Very annoyed - Character has been deleted
- Resolved
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MCD-1645 Lost progression upon exiting Minecraft Dungeons
- Resolved
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MCD-1652 character missing
- Resolved
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MCD-1654 Total Progress Loss
- Resolved
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MCD-1665 My character is gone
- Resolved
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MCD-1685 Cannot keep progress. Character deletion
- Resolved
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MCD-1692 Progress erased, level 1 again
- Resolved
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MCD-1711 Character Gone
- Resolved
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MCD-1718 Character deleted next day after release!
- Resolved
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MCD-1753 bug character remove
- Resolved
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MCD-1754 Minecraft character
- Resolved
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MCD-1774 Progression lost... Probably rollback to an old save
- Resolved
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MCD-1874 Character Deleted
- Resolved
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MCD-1885 Characters Deleted
- Resolved
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MCD-1939 Character Deleted
- Resolved
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MCD-1999 All items lost including equipped armor and bow
- Resolved
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MCD-2073 Corrupted Save File PS4 Deletes Characters
- Resolved
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MCD-2106 character deleted
- Resolved
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MCD-2155 Data has been completely wiped, no signs of past play. I actually had to re-do the tutorial.
- Resolved
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MCD-2245 Character Deleted
- Resolved
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MCD-2325 Game doesnt find my character
- Resolved
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MCD-2336 Character creation deletion with avast cleanup.
- Resolved
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MCD-2338 items i used was disappear
- Resolved
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MCD-2345 Roll back of all my evening progression
- Resolved
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MCD-2347 Save file deleted
- Resolved
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MCD-2350 Quitting game makes me lose all items and experiences in last game session
- Resolved
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MCD-2355 Auto save problems
- Resolved
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MCD-2367 Character progress loss
- Resolved
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MCD-2369 My progress in the game are all gone when i open my game
- Resolved
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MCD-2378 Character is gone
- Resolved
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MCD-2387 my equipment and inventory have disappeared except my sword
- Resolved
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MCD-2430 my characters keep getting deleted
- Resolved
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MCD-2460 J'ai perdu ma sauvegarde du jour au lendemande
- Resolved
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MCD-2461 J'ai perdu ma sauvegarde du jour au lendemande
- Resolved
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MCD-2475 Lost of Character
- Resolved
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MCD-2485 J'ai perdu ma sauvegarde du jour au lendemande
- Resolved
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MCD-2487 My character deleted
- Resolved
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MCD-2513 Crash and LvL/item bug
- Resolved
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MCD-2531 my character got deleted :(
- Resolved
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MCD-2550 dungeons-save-reset
- Resolved
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MCD-2559 I lost all my save data for no reason
- Resolved
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MCD-2667 My hero got delete for no reason
- Resolved
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MCD-2669 My account has been deleted
- Resolved
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MCD-2678 Minecraft Dungeons Account
- Resolved
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MCD-2702 Inventory and equipped gear gone
- Resolved
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MCD-2730 my minecraft dungeons reset
- Resolved
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MCD-2731 Level and itens lost
- Resolved
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MCD-2751 i got a glitch that my account just got wiped every single loot i have is gone and now i'm crying send help
- Resolved
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MCD-2768 I LOSE ALL MY STUFF
- Resolved
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MCD-2790 Minecraft Dungeon Character Progress reset
- Resolved
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MCD-2801 My character is gone
- Resolved
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MCD-2809 Missing character
- Resolved
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MCD-2830 Missing character
- Resolved
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MCD-2843 Character Deletion bug (discovery)
- Resolved
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MCD-2875 It deleted my charecter for no reason
- Resolved
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MCD-2884 Lost character progress due to disconnect
- Resolved
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MCD-2885 Hero deleted
- Resolved
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MCD-2902 Lost unlocked zones - Soggy cave and underhall
- Resolved
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MCD-2941 Character deleted
- Resolved
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MCD-2955 Player deleted
- Resolved
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MCD-3016 I lost my player data
- Resolved
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MCD-3062 Character and profile were deleted
- Resolved
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MCD-3064 Lose my gear when I get on
- Resolved
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MCD-3088 Progress randomly set back by a few hours, multiple times
- Resolved
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MCD-3121 account got wiped
- Resolved
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MCD-3141 Account erased
- Resolved
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MCD-3184 My Game GLITCHED And My WHOLE Inventory Got Removed As You Can See In The Picutres
- Resolved
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MCD-3200 Inventory Missing
- Resolved
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MCD-3217 Loosing my loot
- Resolved
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MCD-3256 Saved Data lost randomly on Minecraft Dungeons PS4
- Resolved
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MCD-3258 Lost all my progress, my characters disappeared
- Resolved
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MCD-3272 Character Save Randomly Deletes Itself (Missing Characters)
- Resolved
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MCD-3282 Inventory Wiped and Leveled Down
- Resolved
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MCD-3288 My Hero has been wiped
- Resolved
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MCD-3290 Minecraft Dungeons Character is gone
- Resolved
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MCD-3299 Game deleted my save even though i properly closed the game. Possibly cause by turning off my pc over night
- Resolved
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MCD-3318 Lost save file when opening 2nd instance
- Resolved
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MCD-3319 my main character is gone please help
- Resolved
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MCD-3341 Lost all progress
- Resolved
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MCD-3349 Character Deletion for 2 times
- Resolved
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MCD-3368 Lost gear on login
- Resolved
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MCD-3382 I completely lost my character
- Resolved
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MCD-3394 Cannot verify ownership error deletes my save.
- Resolved
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MCD-3404 Verlusst des Inventars und lvls
- Resolved
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MCD-3405 All progress gone
- Resolved
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MCD-3413 All Items suddenly gone
- Resolved
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MCD-3417 Lost my account
- Resolved
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MCD-3437 Character deleted upon start up
- Resolved
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MCD-3438 Équipement disparu / Vanished equipment
- Resolved
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MCD-3439 Game progress lost (level 93)
- Resolved
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MCD-3440 When I was trying to join P1 in local play I lost my character
- Resolved
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MCD-3453 Lost my account
- Resolved
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MCD-3464 Lost my account (Second part)
- Resolved
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MCD-3471 Missing Saves
- Resolved
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MCD-3472 My characters have been deleted a SECOND time, and I don't understand why
- Resolved
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MCD-3491 Score reset to an old savepoint after logout
- Resolved
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MCD-3503 Characters are not saved
- Resolved
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MCD-3510 Character/progress Reset
- Resolved
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MCD-3515 Corrupted save data gama
- Resolved
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MCD-3520 Minecraft dungeons files gone missing then reset my lvl 30 account
- Resolved
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MCD-3534 Minecraft Dungeons game progress is gone
- Resolved
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MCD-3536 My character got wiped out
- Resolved
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MCD-3546 Game / Character Save Resets Back as if MCD was Newly Installed
- Resolved
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MCD-3549 When I try quitting to the desktop, it can: 1. makes me restart a mission: 2. destroys my items: 3. both
- Resolved
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MCD-3557 My guy has reset 3 times now
- Resolved
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MCD-3566 Lost save on PC
- Resolved
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MCD-3579 Lost all gear when exiting game
- Resolved
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MCD-3581 Deleted Characters
- Resolved
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MCD-3592 i lost all i had
- Resolved
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MCD-3600 Items disappear after re-entering Camp
- Resolved
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MCD-3689 lost character progress in Minecraft Dungeons.
- Resolved
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MCD-3775 Inventory cleared after update!
- Resolved
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MCD-3776 My data disappeared and I was on the sand temple
- Resolved
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MCD-3779 Data disappeared and my character is reset to Level 1.
- Resolved
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MCD-3787 My lvl 115 Character was deleted
- Resolved
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MCD-3824 account issues
- Resolved
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MCD-3827 Character deleted
- Resolved
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MCD-3846 Keeps Dismantling my items without doing anything????
- Resolved
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MCD-3856 Character deleted after restarting
- Resolved
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MCD-3867 My stuff got reverted back
- Resolved
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MCD-3896 LOST EVERYTHING
- Resolved
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MCD-3942 Account Reset to lvl 1
- Resolved
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MCD-3950 Account reset to level 1 after not logging on for a while
- Resolved
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MCD-4000 PROGRESS BEING DELEATED
- Resolved
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MCD-4004 Character Reset
- Resolved
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MCD-4009 Deleted Characters - Just gone no crashes
- Resolved
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MCD-4010 Sometime after i bought the new map dlc, I went to go play the map but when i got into the game my character was gone. I also never uninstalled the game.
- Resolved
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MCD-4017 After closing the game (no blue screens) character got deleted.
- Resolved
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MCD-4061 Lost my progress 225 levels
- Resolved
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MCD-4078 Ive lost all my progress on the game
- Resolved
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MCD-4108 corrupted save data
- Resolved
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MCD-4116 Hero data doesn't appear
- Resolved
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MCD-4122 Character lost
- Resolved
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MCD-4129 Level rollback, lost items and negative enchantment points
- Resolved
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MCD-4132 Minecraft Dungeons Progress not saving
- Resolved
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MCD-4139 My character's gone.
- Resolved
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MCD-4159 Equiped items dissappear or change to lvl1 next day
- Resolved
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MCD-4167 My account got corrupted for no reason
- Resolved
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MCD-4168 Characters are deleted randomly with no way to recover them.
- Resolved
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MCD-4169 I've lost all of my character data after buying the Hero Pack!!
- Resolved
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MCD-4171 Game deleted character and replaced with level 1
- Resolved
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MCD-4175 character is gone
- Resolved
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MCD-4193 My character cleared
- Resolved
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MCD-4211 My character resets back to level 59 - multiple occasions
- Resolved
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MCD-4212 Account Deleted
- Resolved
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MCD-4231 complete loss of inventory
- Resolved
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MCD-4232 My progress restarts
- Resolved
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MCD-4247 When the Jungle Awakens was introduced, my Minecraft Dungeons restarted
- Resolved
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MCD-4254 bug, stuff disappeared, pls HELP!!
- Resolved
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MCD-4264 Deleted My Character out of no where
- Resolved
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MCD-4290 Character deleted after loading game
- Resolved
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MCD-4305 Inventory Missing for Second Time
- Resolved
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MCD-4334 save lost
- Resolved
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MCD-4339 Character Deleted
- Resolved
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MCD-4344 Erasing progress
- Resolved
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MCD-4356 LV, Equiped Items Reset after reloging, Negative XP
- Resolved
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MCD-4388 My account is on XBOX Game Pass and my account, which is over 30 level, disappeared with the update
- Resolved
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MCD-4414 Item has disappeared.
- Resolved
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MCD-4420 Items lost after Windows update
- Resolved
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MCD-4439 Character deleted after update
- Resolved
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MCD-4527 lost my character after not playing for a while
- Resolved
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MCD-4662 Progress and Item loss
- Resolved
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MCD-4667 I entered the game and my character disappeared
- Resolved
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MCD-4689 Lost gear and gems
- Resolved
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MCD-4697 Account was deleted
- Resolved
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MCD-4719 Game didnt save the progress
- Resolved
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MCD-4755 I LOST my items AGAIN
- Resolved
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MCD-4784 Character Files Are Missing
- Resolved
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MCD-4860 Loss of items and levels from disconnect
- Resolved
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MCD-4906 Entire character slot lost (all items gone, skin reset)
- Resolved
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MCD-4915 items gone from inventory
- Resolved
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MCD-4991 My progress did not save/Lost a lot
- Resolved
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MCD-5024 random progress wipe
- Resolved
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MCD-5068 xbox bug - save problem between account, dublicate save files
- Resolved
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MCD-5069 Loss of Progress
- Resolved
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MCD-5081 Lost Items / Levels
- Resolved
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MCD-5093 Account restarted to zero (repeated several times)
- Resolved
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MCD-5094 Account restarted to zero (repeated several times)
- Resolved
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MCD-5173 avatar lost x2
- Resolved
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MCD-5222 Items dissappearing
- Resolved
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MCD-5224 Xbox X Series X lost inventory and game progress
- Resolved
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MCD-5412 Minecraft Dungeons
- Resolved
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MCD-5414 missing enchant points
- Resolved
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MCD-5495 Not saved
- Resolved
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MCD-5537 all my savings are gone
- Resolved
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MCD-5539 Character is present in Saved Games folder but won't connect with game
- Resolved
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MCD-5658 Bug issue led to my items deleting
- Resolved
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MCD-5709 MY ITEMS GONE MISSING
- Resolved
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MCD-5715 Save file exists but character does not appear in game
- Resolved
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MCD-5722 Character missing. It won't connect with the game.
- Resolved
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MCD-5728 Items gone
- Resolved
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MCD-5749 Lost character data
- Resolved
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MCD-5864 Character level progression lost.
- Resolved
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MCD-5868 Il mio personaggio cancellato
- Resolved
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MCD-5869 Character level and weapons lost
- Resolved
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MCD-5871 I purchased Minecraft Dungeons: Season Pass - Windows 10 and it OVERWROTE everything I'd achieved! I lost my all my inventory and my level!!!
- Resolved
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MCD-5878 Complete data wipe
- Resolved
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MCD-5880 Player save file not showing in game.
- Resolved
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MCD-5949 Character not showing up after I made a back up save.
- Resolved
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MCD-6008 MY Account
- Resolved
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MCD-6042 Missing character
- Resolved
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MCD-6118 My character and my progress have disappeared
- Resolved
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MCD-6243 It has been almost a year since I last played MCD on my pc but i would just check on it sometimes, to make sure my player's data was there, but when I just checked yesterday, my data was erased and I don't have my stuff anymore. Any ideas?
- Resolved
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MCD-6291 I lost my saves on Minecraft Dungeons - Windows 10
- Resolved
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MCD-6348 My hero got deleted!
- Resolved
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MCD-6419 All emeralds, gear not equipped, and NPC progress gone.
- Resolved
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MCD-6440 Removed item
- Resolved
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MCD-6449 Lost progress
- Resolved
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MCD-6520 no items
- Resolved
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MCD-6539 Lose progession
- Resolved
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MCD-6614 My Character has disappeared level 93
- Resolved
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MCD-6642 lost character and progress
- Resolved
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MCD-6752 lost progress
- Resolved
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MCD-6768 My charcter disapear
- Resolved
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MCD-6852 Progreso Perdido/Lost progress
- Resolved
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MCD-6862 minecraft dungeons progress save error
- Resolved
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MCL-14183 Loss of data every time I restart my PC
- Resolved
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MCL-14571 Lost Hero character levels
- Resolved
- relates to
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MCD-101 Player save data is not always saved if the Windows username contains non-standard characters or symbols
- Resolved
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MCD-3026 Controller disconnect can cause data loss
- Resolved
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MCD-1205 Save data resets after crash
- Resolved