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  1. Minecraft Console Edition
  2. MCCE-4610

Cannot access cloud saves

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    Details

    • Affected Platforms:
      Xbox One

      Description

      I have been pointed here after working on an issue with Microsoft over the last couple of days. We play the console version (Xbox One). When I launch and click on Play Game, Mini Games or Leaderboards the game displays "Syncing data for Minecraft: XBox One Edition..." as expected. After a time I get "We couldn't get your latest saved data" with the options to "Try again" or "Use offline" They told me that my save is corrupted. My issue with that is that I cannot go online to see any of my saves (They sent me an article that referenced one save - this is not my issue). All options have been exhausted with MS. I can play offline, but cannot access any of my cloud saves. Other profiles work on the same Xbox and it appears to be related to the main profile where my family games are stored. Any help would be greatly appreciated. MS reference number is 1385200884.

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            Assignee:
            Unassigned Unassigned
            Reporter:
            sentrenet SentreNet
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              Dates

              Created:
              Updated:
              Resolved: