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  1. Minecraft: Java Edition
  2. MC-79342

Just purchased Minecraft not able to launch


    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • Minecraft 1.8.3
    • None
    • windows 7, Java version 8
    • Unconfirmed

      We just purchased Minecraft and we are unable to launch the program.

      Below is error we are getting:

      [19:18:20] [Client thread/INFO]: Setting user: balisticdog
      [19:18:20] [Client thread/INFO]: (Session ID is token:85518f3f2df94263b79750ecd336412b:7dbdde40a91a46e4b9a525bffc5110e4)
      [19:18:23] [Client thread/INFO]: LWJGL Version: 2.9.4
      [19:18:24] [Client thread/INFO]: Reloading ResourceManager: Default
      [19:18:26] [Sound Library Loader/INFO]: Starting up SoundSystem...
      [19:18:26] [Thread-6/INFO]: Initializing LWJGL OpenAL
      [19:18:26] [Thread-6/INFO]: (The LWJGL binding of OpenAL. For more information, see http://www.lwjgl.org)
      [19:18:27] [Thread-6/INFO]: OpenAL initialized.
      [19:18:27] [Sound Library Loader/INFO]: Sound engine started
      [19:18:29] [Client thread/INFO]: Created: 512x512 textures-atlas

      1. A fatal error has been detected by the Java Runtime Environment:
      2. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x27963e88, pid=1120, tid=3860
      3. JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18)
      4. Java VM: Java HotSpot(TM) Client VM (25.25-b02 mixed mode windows-x86 )
      5. Problematic frame:
      6. C [ig4dev32.dll+0x3e88]
      7. Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
      8. An error report file with more information is saved as:
      9. C:\Users\Owner\AppData\Roaming\.minecraft\hs_err_pid1120.log
      10. If you would like to submit a bug report, please visit:
      11. http://bugreport.sun.com/bugreport/crash.jsp
      12. The crash happened outside the Java Virtual Machine in native code.
      13. See problematic frame for where to report the bug.
        AL lib: (EE) alc_cleanup: 1 device not closed
        Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release

      We updated java to version 8 and that did not help.

      What do we need to do?

            Unassigned Unassigned
            mvosinakis Maureen Vosinakis
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