• Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • Minecraft 1.7.10
    • None
    • Java version 7.0.450.18
    • Unconfirmed

      I'm getting the following when we try to download Minecraft and play it

      A fatal error has been detected by the Java Runtime Environment:

      1. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x2a3b3e88, pid=5096, tid=3636
      2. JRE version: Java(TM) SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)
      3. Java VM: Java HotSpot(TM) Client VM (24.45-b08 mixed mode windows-x86 )
      4. Problematic frame:
      5. C [ig4dev32.dll+0x3e88]
      6. Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
      7. An error report file with more information is saved as:
      8. C:\Users\eimear\AppData\Roaming\.minecraft\hs_err_pid5096.log
      9. If you would like to submit a bug report, please visit:
      10. http://bugreport.sun.com/bugreport/crash.jsp
      11. The crash happened outside the Java Virtual Machine in native code.
      12. See problematic frame for where to report the bug.
        AL lib: (EE) alc_cleanup: 1 device not closed

      Can you advise what needs to be done so we can download and play the game?

            Unassigned Unassigned
            Naruto_mc Christy Swanston
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