I try to login in through the minecraft launcher, but I cannot login or play, everytime I click login it shows a message saying "something went wrong with the login process", I have already sent this same message and they responded with telling me to download the alternative application, I did, but it doesn't work, I have restarted my device as well but it still doesn't work. I have contacted the help email, and it hasn't fixed the problem. I'm on IOS 10.11.6, I have tried on other newer devices and they work fine