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  1. Minecraft: Java Edition
  2. MC-235550

Problem installing minecraft // I can't install minecraft anymore!!

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 1.17.1
    • None
    • Windows 10 and Java Version 8
    • Unconfirmed

       
      Problem summary: 2 weeks ago (08/14/2021) I formatted the computer and transferred everything, including minecraft, from HD to SSD, reinstalled and put in exactly the same mods I was playing before and everything worked normally. After 2 weeks (08/28/2021), as I did every night, I opened minecraft, but it didn't. I thought I could find it anywhere, but I couldn't find it anywhere. As I couldn't find it on my computer, I tried to install it normally from the Minecraft website and it didn't work. I contacted support, he tried to help me and commented that it's probably a bug as nothing I did and nothing he recommended worked, now I'm reporting the bug so we can help.
      Everything I've tried: open minecraft /// Search minecraft by computer to reinstall it /// Delete my .minecraft folder /// restart the computer /// Download all versions available for Windows (MSI and EXE) /// Contact support /// Login via Lunar Launcher (it worked, but I can't play with mods beyond what Lunar offers me, and I'm usually only interested in playing with mods, adventure, dungeon, etc.) /// try to download from another browser (explorer / microsoft edge)

      What I expected to happen was...:
      Chrome downloads the installer, I open the installer, and it opens, I follow the steps and I manage to install Minecraft.

      *What actually happened was...:*

      Chrome downloads the installer, I try to open the installer and it doesn't open, it just
      Steps to Reproduce:
      1.
      open the chrome

      2. 
      I go to the site (https://www.minecraft.net/pt-br/download/alternative)

      3. 
      down the installer (tried MSI and EXE)

      4.
      I try to open the installer and nothing happens

      5.
      nothing happens / the installer doesn't open

       

            Unassigned Unassigned
            MAQUINA_CARIOCA Camilly Nicole Pacheco Imperialos
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              Created:
              Updated:
              Resolved: