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  1. Minecraft: Java Edition
  2. MC-227391

Error with my username or account.

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 1.16.5
    • None
    • Windows 10, Java Version 1.16 and other
    • Unconfirmed
    • (Unassigned)

      Since I acquired my premium minecraft account purchased directly from the official minecraft page, on different servers, especially non-premium ones, they tell me that my character has no head. At first I took it as a joke but after a video call in which they shared a screen I could see that it was totally true.

      My username is EspartarPTY in the following image I am on a non-premium server without access to any skin, but my colleagues see me with a skin, with a cape and without a head. And when reviewing my Minecraft profile I do not have a cape or that skin.

      I look forward to your prompt help and if it is possible to solve this. Thank you very much ^^

            Unassigned Unassigned
            EspartarPTY Otman Joseph
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              Created:
              Updated:
              Resolved: