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  1. Minecraft (Bedrock codebase)
  2. MCPE-124361

Can't use Add-On even though it's listed as purchased

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • None
    • 1.16.220
    • None
    • Unconfirmed
    • Windows

      I purchased the Add-on for the Frozen World for minecraft on my PS4 and the payment hung.  After 15 minutes of that i restarted Minecraft and it was purchased so I purchased it again.  After checking my account, I noticed I was double charged and contacted playstation support for assistance.  They refunded one of the purchases, but now after trying to use the Frozen World add-on it is listed as a purchase, but it doesn't actually work.  When you try to create a world it will show "Creating World" like normal and then just got back to the world creation screen. 

      I can't purchase the add on again as it's listed as purchased already.  Support sent me here as they can see it's purchased but can't help with anything else. 

      I've attached my MCID if that helps.  

            Sgordon111 Steve Gordon
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              Updated:
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