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  1. Minecraft: Java Edition
  2. MC-215281

User was logged-out due to password change, then launcher won't launch.

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Details

    • Bug
    • Status: Resolved
    • Resolution: Duplicate
    • 1.16.5
    • None
    • None
    • Unconfirmed
    • (Unassigned)

    Description

      Hi, my 11-year old son was using my Microsoft account to play Minecraft Java edition and when I changed the password, my son was logged-out. Now strangely, although attempting an uninstall/reinstall multiple times, we cannot get the launcher to load. I asked my son to try logging-in through his own Microsoft account and re-purchase the item. Still can't get the launcher to execute, we tried the following:

      -Uninstall/repurchase under different account/reinstall MC Java Edition  .

      -restart the computer

       

      I have now requested a refund of 26.95 USD to Mojang AB  through  Paypal and expect a full refund. Thank you for your attention.

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              Unassigned Unassigned
              aquaimmy Iman Haghgooie
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                Updated:
                Resolved: