Hello, I want to report a problem that I have been experiencing for the past 3 days. I have purchased a prepaid gift card at an official retail store and was trying to press the redeem button. For some reason, an error keeps occurring and I am unable to even put in the code. My other friends have been experiencing the same issue as well although they have already purchased the game. Please reply to me as soon as possible so that this issue can be resolved. Thank you very much.