• Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 1.16.3
    • None
    • windows 10, minecraft java
    • Unconfirmed
    • (Unassigned)

      I bought minecraft java on July 19, 2020.

      I played it for two weeks on my pc with windows 7, after that time I switched to windows 10 and the game no longer runs, the launcher opens but the screen is all black so I can't enter my data to log in. (when I move the mouse across the launcher screen the pointer changes in some sides, so the launcher is open indeed).

      My priority is to play again, but if this is not possible, how can I request a refund?

      Thank you.

            Unassigned Unassigned
            fokinpab Pablo Abraham Reyes Santillan
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              Created:
              Updated:
              Resolved: