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  1. Minecraft: Java Edition
  2. MC-193870

I am unable to log into the Minecraft Launcher even though i use the correct e-mail address and password. I receive a mistaken message that should get online (i AM online).

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 1.16.1
    • None
    • Windows 8.1
    • Unconfirmed

      Put the summary of the bug you're having here

      What I expected to happen was...:
      I expect Minecraft to launch with my correct authentication data , as it has always done`in the past.

      What actually happened was...:
      I get a message that reads (translated from Dutch): "Sorry! make sure you are online and try again."  Given the fact that I am able to report this bug through your online help portal, it proves that i AM online. My internet connection is fine and functioning.

      Steps to Reproduce:
      1. fill in the user's registered e-mail address
      2. fill in the password
      3. hit the enter button

      SEE SCREEN PRINT ATTACHED.  

      Good to know:

      [1] I am not sure about the version. I chose "1.16.1." but I think (i am not sure) the Minecraft version I see is 1.08 or something (don't take my word for it). Since I can no longer enter Minecraft, I am unable to check this information.

      [2] even if, for test's sake, I enter a completely wrong password, I still get the same message telling me that I should have an online connection first. So I don't know what the ACTUAL problem is, but it looks like your servers cannot be reached at all.

       

      Please send an e-mail as soon as the status of this issue changes, so I can keep up-to-date.

            Unassigned Unassigned
            bombie5549 Tom Vandevoorde
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              Created:
              Updated:
              Resolved: