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  1. Minecraft: Java Edition
  2. MC-170109

I can log in on mojang.com, but I cannot log in on Minecraft Launcher and minecraft.net

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.15.1
    • None
    • Window 10, Minecraft Java Edition
      Successful trail: Safari, iPhone X (minecraft.net) and Chrome, Dell XPS 13 (mojang.com)
      Failed trail: Dell XPS 13 (Minecraft Launcher and minecraft.net)
    • Unconfirmed
    • (Unassigned)

      I just got my new Minecraft game with a redemption card on 16/1/2020, and I haven't been able to log in since that day. I made my account before I purchased my Minecraft Java Edition. On 16/1, I tried logging in on minecraft.net to type in my redemption code on my pc and it failed. Then, I tried doing it on mobile minecraft.net and I successfully collected my game and I chose a username for it. I went on Mojang.com to check if I actually recieved the game, and I could log in. Now, three days after 16/1, I tried logging in each and every day on both the launcher and Minecraft.net, each time I waited for at least 24 hours, and I still cannot log in on pc and play or change skin.

        1. 螢幕擷取畫面 (2).png
          1.60 MB
          Siu Ngar Chung
        2. 螢幕擷取畫面 (3).png
          1.62 MB
          Siu Ngar Chung

            Unassigned Unassigned
            Chidori Siu Ngar Chung
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              Created:
              Updated:
              Resolved: