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  1. Minecraft: Java Edition
  2. MC-170109

I can log in on mojang.com, but I cannot log in on Minecraft Launcher and minecraft.net

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.15.1
    • None
    • Window 10, Minecraft Java Edition
      Successful trail: Safari, iPhone X (minecraft.net) and Chrome, Dell XPS 13 (mojang.com)
      Failed trail: Dell XPS 13 (Minecraft Launcher and minecraft.net)
    • Unconfirmed
    • (Unassigned)

      I just got my new Minecraft game with a redemption card on 16/1/2020, and I haven't been able to log in since that day. I made my account before I purchased my Minecraft Java Edition. On 16/1, I tried logging in on minecraft.net to type in my redemption code on my pc and it failed. Then, I tried doing it on mobile minecraft.net and I successfully collected my game and I chose a username for it. I went on Mojang.com to check if I actually recieved the game, and I could log in. Now, three days after 16/1, I tried logging in each and every day on both the launcher and Minecraft.net, each time I waited for at least 24 hours, and I still cannot log in on pc and play or change skin.

            Unassigned Unassigned
            Chidori Siu Ngar Chung
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              Created:
              Updated:
              Resolved: