I purchased Minecraft Java Edition and downloaded it on my laptop which is running Windows 10 but when I try to open it, it wont open and the error message "java platform se binary not responding". I have updated the video drivers, then uninstalled java, the re-installed java, then re-downloaded Minecraft after uninstalling it. None of this has worked and the error message still keeps coming up.

Can you send me anything I need to do to get Minecraft working or send me details on how I organise a refund for this purchase.

Thanks Sean