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Bug
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Resolution: Invalid
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None
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Minecraft 1.13.2
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None
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|I use Windows 10
I use the most current version of Java
I use Intel|
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Unconfirmed
So I emailed customer support for asking how to help fix my minecraft as every time I try to launch the title screen just freezes and crashes, it say Java won't respond. As I contacted Mojang support they did nothing, here's what they told me to do.
Hi Giselle,
I am sorry to hear that.
If you are using an NVIDIA graphics card, the issue may be caused by a problem with an NVIDIA driver update. For more information, please visit the bug report at https://bugs.mojang.com/browse/MC-112780
This issue may also be caused by an outdated or incompatible version of Java. Please uninstall Java through your computer's control panel, and then go to https://java.com/download/ to download the latest version.
If your issues should persist, please follow the steps below:
- Update your video card drivers. For information regarding how to do so, visit https://help.mojang.com/customer/portal/articles/928493
- Try temporarily disabling your antivirus/firewall software
- Log completely out of the Minecraft launcher (click on your username or email address -> click "Log Out" -> log back in)
- Try running Minecraft as an administrator (right click the game on your desktop and select "Run as Administrator")
- Disable or uninstall any mods or third party software you have enabled
- If you are using an older version of Minecraft, please make sure to switch to the latest version
I Have done as they've asked and nothing is working I stupidly downloaded some modes and after i deleted them my minecraft stopped working I need some help. I don't care if my worlds get erased because I play on servers and realms more so if there is a way I can reset it. I've tried uninstalling and re installing but nothing is working.|