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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • Minecraft 1.12.2
    • None
    • Windows 10, Java 8 (161)
    • Unconfirmed

      Dear ladies and gentlemen,

      whenever I try to launch Minecraft, the game hangs up after I input my logon details and press the button "Play". An error message appears (in German): "GAME CRASH - an unexpected problem has occurred and the game has crashed. We apologize for the inconvenience."
      There is no further hint about the root cause. The error message appears before the game is starting.
      I bought the Minecraft licence just today, and if there is no solution to the problem, then I would like to get a refund.

      Best regards
      Thomas Harmuth

        1. hs_err_pid11232.log
          22 kB
        2. launcher_log.txt
          1.09 MB
        3. MinecraftError.JPG
          MinecraftError.JPG
          44 kB

            Unassigned Unassigned
            ThomasHarmuth Thomas Harmuth
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              Created:
              Updated:
              Resolved: