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  1. Minecraft: Java Edition
  2. MC-114143

couldn't open the launch after download,it shows nothing after clicking minecraft shortcut

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • Minecraft 1.11.2
    • None
    • Windows 7 ultimate,intel graphic card updated,java updated to 8,firewall desactive
    • Unconfirmed

      it told me that I need to get new subscription because it was expired, I was using this with youth digital sever,but because I couldn't login in to play as the minecraft told me expired,so I signed a new subscription which I have no choice but choose the realm one,then I couldn't login ,so I delete the old version and try to download the new version minecraft,but after complete the set up wizard,I clicked the shortcut then nothing happened.
      I can login with s3.amozonaws.com version and play on-line but the realm scenery shows very slowly so couldn't play,it is 1.11.2 version.
      so I like to download in my computer,but It just failed every time when I clicked.
      I have done every thing from this list

      • Update your video card drivers. For information regarding how to do so, visit https://help.mojang.com/customer/portal/articles/928493
      • Try temporarily disabling your antivirus/firewall software
      • Log completely out of the Minecraft launcher (click on your username or email address -> click "Log Out" -> log back in)
      • Try running Minecraft as an administrator (right click the game on your desktop and select "Run as Administrator")
      • Disable or uninstall any mods or third party software you have enabled
      • If you are using an older version of Minecraft, please make sure to switch to the latest version

      but still didn't work...
      when I choose the alternative download which is 37 mb,it pop out a launcher,It said coudn't fetch the sever,and I put the email ,password right,it said coudn't connect to server.and now I tried again to download this exe file it just shows nothing.
      I notice when I download the .msi file,it has change,

      I installed the minecraftinstaller.exe from official website,it shows me three option change repair and remove,but first one change was grey out so I cant choose that one(attached in the pic),I can only remove and install again but didn't work.

      Please help!

            Unassigned Unassigned
            Masterkai Michelle Shih
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              Created:
              Updated:
              Resolved: