• Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • None
    • 1.8.0
    • None
    • Unconfirmed
    • Tablet - Android - Other (Specify in description)

      Good Evening.

      Please can you help. We play Minecraft on Andriod tablets and save all our templates to an Xbox account (we don't have an Xbox but were advised to save to the account so we don't lose the worlds we purchase). My sons worlds that he has been working really hard on have all disappeared and a message has come up saying

      Did your worlds disappear? Try changing your storage location. 

      We can still see all the templates that we have purchased to start new worlds but understandably my son would like to recover the ones that he has spent so long creating. I have spoken to Carl-William from customer support who advised that singleplayer worlds are stored locally but as we use Xbox I thought they were stored on the cloud.

      I have tried changing the storage location but nothing is coming up. 

      Any advice would be really appreciated.

      Many Thanks

      Beth

      Device Galaxy Tab 4

            RustToast186210 Elizabeth Goater
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              Created:
              Updated:
              Resolved: