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  1. Bedrock Dedicated Server
  2. BDS-3116

Marketplace purchases missing

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    • 1.14.0.9
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      Hi, 

      I bought coins and my first skin pack in the market place and now cannot find it on my Microsoft account or in my switch device.

      1) When I try to login to To Microsoft account and “save to account”  it says “error number -9”. This issue persisted with a couple of days now. 

      2) When I login to my Microsoft account and click “leave on device” it shows my marketplace as a red button and said “you may of lost some of your purchases... ”

      What do I do to restore my first transaction? (Coins and skin pack)

      Note: I made a total of 2 purchases. Please do not confuse this issue for my second purchase. The issue written above is for my first purchase

       

      Thank you for your help

       

      Best,

      Tiffywiff

            Unassigned Unassigned
            Tiffywiff Tiffany hoang
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              Created:
              Updated:
              Resolved: